AI for telecom operators, without exposing subscriber data
Call-centre transcripts, complaint logs, CDR exports, subscriber lists: telecom data is rich in identifiers that point to a person and their phone. Hidden Tokens codes them before the AI reads anything.
- MSISDN, IMSI, IMEI, ICCID, MAC addresses and PUK/PIN codes are coded on your computer, each under its own name.
- In spreadsheet exports (CDRs, subscriber lists), the identifier columns are ticked for coding as soon as the plan is shown.
- Operators, brands and plan or service vocabulary stay readable, so the AI can analyse churn reasons or call topics.
- The same subscriber keeps the same code across every export and transcript.
Why telecom data is special
A phone number or an IMEI is not just a field: it identifies a person, often their location history and their contacts. Traffic and subscriber data are tightly protected in most jurisdictions. Yet operators sit on huge volumes of transcripts and exports that AI could turn into insight in hours.
What the telecom pack codes, and what it keeps readable
| Coded | Kept readable |
|---|---|
| MSISDN (subscriber phone numbers) | Operators and handset brands |
| IMSI (SIM identity), ICCID (SIM card number) | Plans, offers and service vocabulary |
| IMEI (handset identity), MAC addresses | Timestamps, durations, service types |
| PUK and PIN codes, customer and contract IDs | Network and technical terms |
| Subscriber names, addresses, emails | Amounts, unless you choose to protect them |
Typical uses
- Customer care: classifying thousands of transcripts by reason for contact and drafting reply templates.
- Churn analysis: joining complaint logs and usage exports per coded subscriber.
- Fraud and support: tracing an IMEI or SIM swap across tickets without exposing the subscriber.
For an operator, the Organisation plan adds a shared registry (the same subscriber gets the same code everywhere), signed admin policies, priority support and a framework agreement.
Frequently asked questions
Which numbering formats does the telecom pack support?
The pack was built for a Moroccan operator: international MSISDN formats such as +212, plus IMSI, IMEI, ICCID and MAC addresses, which follow international standards. Phone numbers in other national formats are recognised by the core engine; operator-specific identifiers can be added as custom rules or a custom pack.
Can the AI still analyse a CDR export?
Yes. Subscriber and equipment columns are coded, while timestamps, durations, cell or service types and amounts stay readable unless you choose otherwise. The AI can count, group and chart; Hidden Tokens restores the identifiers in the result.
Does it work on call-centre transcripts?
Yes. Names, phone numbers, addresses and equipment identifiers are coded in free text, and the service vocabulary stays readable for topic and sentiment analysis.