Troubleshooting
| What you see | What to do |
|---|---|
| The tools do not appear in Claude Desktop | Wait a few seconds; otherwise quit and reopen Claude Desktop. Check that the Hidden Tokens connector is 2.109 or later (2.112 for Drive, OneDrive, SharePoint, Teams). |
No gmail__… or agenda__… tool in Claude Desktop, while the Connectors screen says “Ready” | Update the app to 0.44.1 or later (connector 2.114.1): before that, the Gmail, Calendar, Drive, Microsoft, Slack and HubSpot connectors did not start inside Claude Desktop. Then quit and reopen Claude Desktop. |
| “Test failed: timed out” | The account is not signed in: Sign in, then Test. |
| “The Google access file is missing” | See The Google access file. |
| Google: “access blocked” or “API not enabled” | Enable the service’s API in the Google Cloud project; with type External, add your address to the test users. |
| The Google sign-in drops after a week | Project in testing mode: Sign in again. |
| Microsoft: “Need admin approval” | SharePoint and Teams: an administrator of your organisation must consent once. |
| SharePoint or Teams refuses a personal account | These two connectors need a work or school account. |
| “⚠ Still on in Claude Desktop for the same service” | Switch off the named original connector (Settings → Extensions or Connectors), then reopen Claude Desktop. |
| “Your organisation’s rule” | Your administrator set the list of connectors allowed in this folder. |
| Claude answers with codes (NAME-001) | That is the intended behaviour. Have Hidden Tokens decode the result: the real values come back on your computer. |
| Claude asks for approval to write | A system window opens, outside the chat: only you can accept. |
To remove a connector: Remove on its row. Its token is erased from the vault.
Anything else: info@hiddentokens.com (never send a real document or a key).